Privacy Policy

Effective Date: 21 Dec 2024

Welcome to LobaBooking ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our service provider app ("App") or visit our website https://www.lobabooking.com/ ("Website"). Please read this policy carefully. By using our App or Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information when you use our App or Website:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (e.g., credit/debit card details)
• Background location data (for service providers, when the App is in use)
• Any other information you provide to us voluntarily through forms or registration.

1.2 Non-Personal Information

We may automatically collect certain non-personal information, such as:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on the Website
• App usage data, including features used and session duration
• Cookies and other tracking technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our services
• To process transactions and send confirmations
• To track service provider locations for better coordination and improved service delivery
• To respond to customer inquiries and support requests
• To send promotional communications (only if you have opted in)
• To improve our App and Website and tailor user experience
• To detect and prevent fraudulent transactions and security breaches

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: With trusted third-party vendors who assist us in operating the App and Website, processing payments, or delivering services.
• Legal Compliance: When required by law, subpoena, or to protect our legal rights.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

4. Background Location Data

For service providers, our App collects background location data to:

• Enable real-time tracking of services
• Optimize task assignments and route planning
• Ensure the safety and transparency of service delivery

This data is collected only when the App is active or running in the background, with your explicit consent. You can manage location permissions through your device seƫngs, but disabling location tracking may limit functionality for service providers.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance your browsing and app experience
• Analyze website and app performance and usage paƩerns
• Remember your preferences and seƫngs

You can control or disable cookies through your browser seƫngs. However, disabling cookies may limit your ability to use certain features of our App and Website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to secure your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and request a copy of your data
• Correct or update your information
• Delete your personal data
• Restrict or object to data processing
• Withdraw consent for data processing
• File a complaint with a supervisory authority

To exercise these rights, please contact us at info@lobabooking.com.

8. Third-Party Links

Our App and Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

LobaBooking

Email:info@lobabooking.com